Assisted operations
Support
Support is kept on a few clear paths: Discord for fast answers, account access for sensitive cases, and public notices for broader updates.
Assisted operations
Support is kept on a few clear paths: Discord for fast answers, account access for sensitive cases, and public notices for broader updates.
Support routes
Discord for speed, account context, and news for public notices.
Support routes
Official Discord
Quick questions, first contact, public schedules, and guidance for joining the project.
Account area
Main account cases, ticket follow-up, and requests that need account history.
When to use support
The best path is to enter through the correct channel from the start. That speeds up triage and avoids duplicated answers.
Main account and access
Login, recovery, account confirmation, and security guidance.
Launcher and updates
Patch flow, file validation, installation, and first-entry technical help.
News and schedule
Public changes, maintenance, event windows, and notices that do not require a ticket.
Conduct and community
Environment issues, guidance, and the correct path to moderation.
Schedule and events
Official times, public calendar, and confirmation of announced activities.
How support works
We prefer human handling and direct triage. The goal is not ticket volume, it is faster resolution.
Clear intake
Discord for speed. Account access for cases that need context and history.
Direct answers
No generic filler. We focus on the next useful step for the player.
Public notice when needed
If it affects more people, the answer moves into news or schedule.